[New report] Retail Health & Wellness Debrief

The conversation around health has changed. Consumers are looking beyond the traditional medical system to embrace a more holistic view of health and wellness, as digital platforms enable them to take a more proactive role in managing their health. At the same time, they expect more from the products and services they buy and have new standards for convenience, personalized service and transparency. Through the lens of six industry pillars, PSFK’s Retail Health & Wellness Debrief showcases how consumers are looking outside the traditional medical system to embrace convenient, accessible health and wellness solutions through a growing number of retail and service offerings. It is part of a series of reports focusing on retail innovation and customer experience to inspire the members of our business intelligence services. Published September 2018 #consultations #customer-experience #debrief #digital-platforms #health #in-store #in-store-consultations #medical #member-research #personalized-service #premium #retail #wellness

[New report] The Office As Service Experience

The following research examines how employers are rethinking the office in order to improve employee experience. Consumers have increasingly come to expect a higher level of service from brands, and they carry these high expectations over into the workplace environment, especially as the lines between personal and professional lives continue to blur. In order to attract and retain employees, companies are responding by creating offices with more retail- and hospitality-like amenities.

This research paper explores best-in-class examples of business that are redesigning the physical space to be more engaging and accommodating, as well as offering enhanced benefits, services and tools in order to increase employee productivity, satisfaction and well-being. Published September 2018

#business #employees #office #papers #premium #productivity #retail #work