[New report] Future of Retail 2019

Every year, PSFK explores the most important topics in retail and the customer experience in our Future of Retail reports. PSFK’s Future of Retail 2019 report unpacks the Direct-To-Consumer opportunity, covering enterprise-critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems. The report examines three key pillars that define the space, through the lens of 9 key strategies, supported by best-in-class case studies, statistical data and analysis. PSFK’s Future of Retail 2019 report also includes insights collected from the PSFK x Suzy Future of Retail 2019 Consumer Survey, a survey of over 500 consumers conducted by PSFK and Suzy, the consumer intelligence platform. The report is part of a series of reports focusing on retail innovation and customer experience to inspire the members of our business intelligence services. Published October 2018 #crm #deep-dives #delivery-logistics #direct-to-consumer #dtc #loyalty #loyalty-membership #member-research #merchandising-curation #packaging-product-promotion #post-purchase-service-support #retail #shopper-education-assistance #store-experience-design #supply-chain #transactions-payments

[New report] Applying Connected Technologies To Augment Fashion

The following research provides a look at several ways that companies are designing smart fabrics and connected apparel that optimize consumers’ product experiences and overall lifestyles. The paper highlights key insights and examples that look at how companies are leveraging sensors, blockchain, and artificial intelligence to deliver personalization, customization and functionality. Published October 2018

#ai #artificial-intelligence #blockchain #customization #fashion #papers #personalization #premium #retail #smart-fabrics